Installation nightmare! Bad workmanship, over-priced, NO followup leaving us hanging and getting someone else in to help us, bankruptcy, & overall rude treatment!! Trusted Joe, and that, still, hurts...along with the fact that we had to get someone else in to fix the problems that he ignored, even after we called and wrote for days! Very aggressive on being paid, too. Don't give them your credit card info because they will charge for the system without your permission...we, actually, gave him a check for the system and they had, already, charged our credit card! Once paid, forget any further assistance. We begged him to have someone come and help us when our system failed after 2 months. We had to get someone else to come in and fix things to the tune of $1,000.00!! When I put in to Small Claims to be reimbursed for this $1,000.00, I found out that Joe had filed for bankruptcy! So, not only are we out the $1,000.00, but, he said that because of this, our warranty was over and his promise to come and check on the system each year...forget it! We paid top dollar to Joe because he said his men were certified plumbers, but, when they messed up big time and we had a problem, nobody was available. BEWARE!!